VPA | TERMS AND CONDITIONS
LAST UPDATED: 2/29/24

VIRTUAL PRACTICE ACCELERATOR DETAILS AND PAYMENT AGREEMENT

By signing up for the Virtual Practice Accelerator (VPA) Program (the “Program”), any person or entity (the “Member,” “you,” or “your”) logging into, paying for, continuing to access, or implementing any of the templates, advice, or suggestions in any paid content created by Health Experts Alliance, LLC, a Georgia limited liability company (“HEA,” the “Company,” “we,” or “our”), the Member agrees to be bound by the Terms and Conditions (the “Agreement”).

1. The Secret to Success

The Member’s ability/willingness to take action is the key to the entire program. HEA’s programs have created success for many clients, but only from those who did the work.  By signing this Agreement, The Member is making a commitment to follow the coaching recommendations and do the work requested inside the Program. 

The Program lasts 12 months from the day of sign up. At the end of that term, the Member will have the opportunity to continue with coaching solely at HEA’s discretion.  

If the Member chooses the payment plan as described in Section 3.1, the payment plan becomes legally binding upon the Member, and the Member is responsible for paying off the balance of the payment plan in its entirety. 

Program enrollment is not transferable, cancellable or refundable. Program payment options are detailed below:

• Full Pay and Save: If the Member is paying in full, a total of $9,997 (18% savings) will be due at sign up
• 4- Pay Option: The Member will be billed $2,777 for 4 consecutive months
• 6-Pay Option: The Member will be billed $1,899 for 6 consecutive months
• 12-Pay Option: The Member will be billed $997 for 12 consecutive months

3.2 Late Payment 

In the event that the Member misses a payment, the Member acknowledges and agrees to HEA’s account delinquency policy below: 

• Days 0-7 of failed payments: HEA will reach out, and work with the Member to recover the payment and get the Member back on track. 
• Days 8-30 of failed payments: the Member will be removed from the Program until payment is collected. If we do not hear from the Member, we will continue to reach out and send a report to our collection agency. 
• Days 30+ of failed payments: A collection agency takes over the case and works to collect payment through their collections process.   

The Member shall pay all costs incurred by HEA to collect unpaid amounts, including reasonable collection agency and attorneys’ fees.

3.3 No Cancellation

We do not offer “program pauses” or cancellations. Members who sign up for the Program must make full payment in accordance with Section 3.1  whether upfront or in accordance with the  payment plan. 

4. Program Deliverables

• Virtual Practice Accelerator Course 
• Virtual Health Care Certification 
• Legal Contract templates and Documentation 
• Scaling Your Virtual Practice 
• HEA Recordings
• Weekly Group Coaching Calls with HEA Coaching Team

HEA guarantees that if you don’t increase your revenue by more than your membership fee in your first year, we’ll give you your money back. In order to be eligible for this guarantee the terms and conditions below apply:  

• VPA Group Coaching Calls: 80% Attendance
  • Signature Program Mastery
  • Sales Mastery
  • Webinar Mastery
  • The Webinar Audit
• Monthly Pulse (Business Metrics) Submissions: 12/12 Submissions 
• Complete all lessons of VPA in entirety (Watch time is tracked)
• Submit your complete recorded Workshop, Signature Process, Initial Consultation Sales Page, Initial Consultation Recording, Report of Findings Recording
• Demonstrate reasonable and consistent weekly effort made in marketing or advertising by sharing your social media profiles, ad campaigns, marketing assets, or similar. Reasonable and consistent effort may include: posting weekly on your social media profile, advertising your free Workshop through paid ads or free (organic) posts, running JV promotions, email marketing, warm outreach to your network, speaking engagements, etc.   

6.1. Intellectual Property and Ownership

The Member is granted a limited, non-sublicensable, and non-transferable license to view the Program content provided by HEA. The Member does not own any of such content. HEA maintains the sole and exclusive intellectual property owner of all such content, including but not limited to all of its educational, instructional, and coaching materials delivered in any form, including calls, zooms, emails, graphics, protocols, programs and text messages, and including any derivative work thereof. No material may be used without HEA’s express written permission. 

6.2 Program Content 

The content HEA delivers to the Member, either through our dashboard, calls, or any other means is meant for the Member and the Member’s Staff, and no one else. The Member agrees not to share any of the program content or logins including but not limited to HEA’s systems, content, information, copy or list of our members with any other person or entity. 

All of our content, information, and materials are proprietary and any redistribution of such is strictly prohibited. The Member agrees not to use any HEA content, including but not limited to any Freedom Coaching Program content, for any competing business or services.   If HEA finds the Member is using any of HEA’s content, information, or materials by reselling, repurposing or redistributing, HEA has the right to remove the Member’s access to the Program immediately and seek legal remedy at the Member’s expenses.

6.3 HEA Branding

The Member also agrees not to use the HEA branding, such as the marks HEALTH EXPERTS ALLIANCE, HEA, and  VPA logo, color scheme thereof, or any other HEA branding materials without HEA’s prior written permission.  

7. Member Conduct

The HEA community is extremely important to the growth and health of the Company. The Member is expected to treat all other members with respect and dignity. HEA prohibits the following:

• Speaking negatively about other members past or current 
• Speaking negatively about HEA staff 
• “Speaking” includes, but is not limited to posting or otherwise expressing on social media, via personal emails, or on pages of the Member’s website

If the Member acts in a way prohibited by this Agreement, HEA reserves the right to revoke the Member’s access to the Program.  In the event that access is revoked for any reason, the Member is still responsible for completing the payment plan in accordance with Section 3.1.

The Member also agrees to comply with other guidelines provided by HEA during the Program (such guidelines, together with the guidelines set forth herein, are hereafter referred to as the “Guidelines”).  Violation of the Guidelines, as determined by HEA in its sole discretion, may cause the Member to be removed from The Program.   The Member shall be liable for any direct and indirect costs or damages, including any  speculative damages incurred by HEA due to any false or damaging statement made by such Member regarding HEA. 

8. No Unauthorized Use

The Member acknowledges that misuse of HEA’s content, branding materials, or other property (collectively, the “HEA Property”) during or after the term of this  Agreement (“Unauthorized Use”) is expressly prohibited and may result in legal action.

The Member shall pay all costs incurred by HEA to enforce HEA’s rights with respect to such Member’s Unauthorized Use of the HEA Property, including reasonable attorney’s fees.

Unauthorized Use may include any of the following:

• Copying HEA Property
• Reselling HEA Property
• Dissemination and/or incorporation of HEA Property

The Member shall cause all of its employees or contractors to comply with all obligations under this Agreement with respect to HEA Property and shall be responsible if any of its employees or contractors violates those obligations. 

By participating in the Program, the Member agrees that HEA may use photos of the Member for marketing purposes. 

HEA may also use, for marketing purposes, the name of the existing or future business created by the Member during or after the Member’s participation in the Program. 

HEA may also, for marketing purposes, share any and all business-related information (such as revenue, marketing statistics, etc.) that the Member made publicly available or given to the HEA staff by any means and for any time frame.

If the Member chooses not to be featured in HEA Marketing and/or chooses not to allow HEA to use its information as described above, the Member may opt-out in writing by emailing HEA at support@healthexpertsalliance.com. 

The Member agrees and acknowledges that HEA and its owners, employees, and affiliates will not be liable for any damages whatsoever, including direct, indirect, incidental, special, consequential or exemplary damages (even if we have been advised of the possibility of such damages), arising from, relating to or connected with: (a) the use or inability to use our service, (b) the cost of replacement of any goods, services or information purchased or obtained as a result of any information obtained from or transactions entered into through or from our service, (c) disclosure of, unauthorized access to or alteration of the Member’s content, (d) statements, conduct or omissions of any service providers or other third party on our service, (e) actions or inactions of other users of our site or our service or any other third parties for any reason, or (f) any other matter arising from, relating to or connected with our service, (g) any liabilities incurred through your services to or interactions with patients or clients using any information you learned in the Program. HEA, its owners, employees, and affiliates shall be exempted from any and all direct, indirect, special, consequential or exemplary damages you or your business incurs. 

To the maximum extent permitted by law, in no event shall HEA’s aggregate liability, if any, under this Agreement to the Member or to those claiming through the Member whether for breach of contract, tort, or any other legal theory, exceed $5,000.

The Member shall indemnify, hold harmless, and defend HEA, its owners, employees, and affiliates against any and all liabilities (including attorneys’ fees) arising out of or relating to: (a) any use of HEA services or other activities in connection with the Program or (b) the Member’s services to or interactions with patients or clients using any information the Member learned in the Program. 

12. Force Majeure

HEA shall not be held responsible for any failure or delay of performance to make timely delivery of all or any part of the Program in the event such failure or delay was due, in whole or in part, to federal, provincial or municipal action, statute, ordinance or regulation, strike or other labor trouble, fire, flood, or other damage to or destruction of, in whole or in part, the facility for the Program, delay or disruption with the telecommunications, Internet, wireless or network equipment provider or any third-party vendor, the lack of or inability to obtain any  supplies, or any other cause, act of God, viral outbreak or state or government shutdown, contingency or circumstances not subject to the reasonable control of HEA, which causes failures, delays or hinders the delivery of the services for the  Program. HEA shall determine in good faith the extent to which it can reasonably control a cause, contingency, or circumstance that affects the performance of its obligations.

13. Governing Law; Mediation and Arbitration 

This Agreement is governed by the laws of the State of Georgia, without regard to any conflict of laws. For any controversy, disputes, or claims with respect to this Agreement, the parties should first try to resolve it by direct discussion between the parties . If failed to resolve by direct discussions, the parties should first endeavor to settle in an amicable manner by mediation administered by the American Arbitration Association (“AAA”) under its Commercial Mediation Procedures. If still not successful, the parties should then submit to arbitration administered by the AAA in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof and should be final.  The place of mediation or arbitration should be Atlanta, Georgia.   

The Member is responsible for any legal fees  incurred by the Member in connection with any mediation, arbitration, or any other legal action or proceeding in connection with this Agreement, regardless of the result.  

This Agreement supersedes all prior discussions and writings and constitutes the entire agreement between the parties with respect to the subject matter hereof.  No waiver or modification of this Agreement will be binding upon either party unless made in writing and signed by a duly authorized representative of such party and no failure or delay by HEA in enforcing any right under this Agreement will be deemed a waiver of such right.  Sections 4 through 12 are intended to survive the expiration or termination of this Agreement and shall so survive and continue in effect.